Contact us
Last updated: 2026-11-02T19:07:52+00:00
Neither a telephone number nor a contact form appears here, because a documented exchange serves us better than talk that leaves no trace to check.
[email protected] is the right address for anything on this site: mistakes in the text, links that no longer lead anywhere, queries about privacy or cookies, or a page falsely posing as us.
Account, payment and bonus questions
Routing these through the gaming platform is required; we are not the ones who handle them. The fastest route for everyday queries is live chat inside your account; formal complaints and documentation go through the platform's own support address. Emailing us achieves none of the following: unlocking an account, releasing a withdrawal or restoring a bonus, because account access is beyond our reach here.
What to include
- Whatever email address your account is registered under, so we can find the case.
- Your time zone, plus the exact date and time.
- Send a screenshot whenever the fault can actually be seen.
- For payment questions, include the transaction reference.
Those four details together let a case be looked into without delay. Skipping these details means an extra day is spent as the first reply just asks for them.
Response times
No exact number of hours features as a promise here. Speed depends on when you get in touch, and a guarantee that fails at three in the morning does you more harm than no guarantee at all. Whichever order messages arrive in is the order we answer them.
Complaints
If the platform's answer leaves your issue unresolved, get it in writing and escalate via the operator's own complaints procedure. The next move, once exhausted, is the authority that issued the licence, findable through the platform's footer.
We will never ask for your password, a card number or a one-time code by email. That rule applies just as much to anyone writing for us. 18+ only.